FAQ

What types of home decor items do you offer?

Crafts Zila specializes in a curated selection of exquisite home decor items, including vintage-inspired flower vases, elegant brass diyas, and unique pieces such as antique gramophone showpieces. Each item is designed to enhance your interior design and serve as a captivating conversation starter.

What is your return policy?

We offer a 7-day return policy on all products. If you are not satisfied with your purchase, you can return it within 7 days of delivery. Items must be unused and in their original packaging. There are no return fees; simply contact our support team for assistance.

How long does shipping take?

Standard delivery typically takes 5-7 business days, while express delivery is available within 2-3 business days. Orders are processed within 1-3 business days, and custom or personalized orders may take longer, usually 5-7 business days.

Do you offer international shipping?

Currently, we only ship our handcrafted products across India. International shipping is not available at this time.

How can I track my order?

Once your order has been shipped, you will receive an email containing the tracking number. You can use this number to track your order through our courier partner’s website.

What should I do if my package is undeliverable?

If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Please note that additional shipping charges may apply in such cases.

What are your shipping rates?

Shipping rates are based on the weight of the items and the delivery location. We offer free shipping  within India.

How can I contact customer support?

You can reach our customer support team via email at support@craftszila.com or by calling us at +91-7217309743 for any inquiries or assistance.